Shipping & Warranty Policy

Welcome to Aspetto, your premier destination for luxury sunglasses and eyewear. We are committed to providing you with exceptional products and outstanding service. Below you’ll find all the information you need regarding our shipping and warranty policies.

Shipping Policy

1. Shipping Methods

At Aspetto, we offer two convenient shipping options to cater to your needs:

Standard Shipping
- Cost: 30,000 VND per order
- Delivery Time: Typically 5-10 business days
- Coverage: Available worldwide
Instant Shipping
- For urgent orders, please contact our customer support team directly to arrange expedited shipping.
- Contact: Support@a-spetto.com or call our support staff.

2. Order Processing

Processing Time: Orders are processed within 1-2 business days after payment confirmation.
Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information.

3. Shipping Address

Please ensure that your shipping address is accurate and complete to avoid any delays or issues with your delivery. Aspetto is based in Saigon, Vietnam, and our physical store is located at:

Aspetto Spec./. 146 Đường 16, Khu đô thị Vạn Phúc, Phường Hiệp Bình Phước,
Thủ Đức, Hồ Chí Minh, Vietnam

4. International Shipping

We are proud to offer worldwide shipping. Please note that international orders may be subject to additional customs fees, import duties, and taxes of the destination country, which are the responsibility of the recipient.

5. Returns & Exchanges

Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Returns & Exchanges Policy or contact us at Support@a-spetto.com for assistance.

Warranty Policy

1. Warranty Coverage

Aspetto stands behind the quality of our eyewear. We offer a warranty against defects in materials and workmanship for a period of 12 months from the date of purchase.

2. What’s Covered

Frames: Defects in materials or craftsmanship
Lenses: Scratches or defects not caused by misuse

3. What’s Not Covered

Damage caused by accidents, misuse, or improper care
Normal wear and tear
Loss or theft of eyewear

4. Warranty Claims

To make a warranty claim, please follow these steps:

Contact Us: Email us at Support@a-spetto.com with your order number and a description of the issue.
Verification: Our team will verify the defect and provide instructions for returning the product.
Repair/Replacement: Upon receiving the defective item, we will repair or replace it at no additional cost.

5. How to Care for Your Eyewear

To ensure the longevity of your Aspetto eyewear, please follow these care tips:

Clean with a microfiber cloth and lens cleaner.
Store in the provided case when not in use.
Avoid exposure to extreme temperatures and harsh chemicals.

Contact Us

If you have any questions regarding our Shipping & Warranty Policy, please do not hesitate to reach out to our support team:

Email: Support@a-spetto.com
Address: 146 Đường 16, Khu đô thị Vạn Phúc, Phường Hiệp Bình Phước, Thủ Đức, Hồ Chí Minh, Vietnam

Thank you for choosing Aspetto. Frame Your View with elegance and confidence.